LeverBrands Plugins Privacy Policy

Who we are

LeverBrands is based in the United Kingdom. This policy explains how information is handled when you use a LeverBrands plugin that links to this policy or contact us about that plugin.

For privacy questions or support, email hello@leverbrands.co.uk.

Which plugins this policy covers

This policy covers LeverBrands Idea Generator and other LeverBrands plugins that link to this page and use the same information-handling practices described here.

If a plugin introduces additional data collection, external account connections or other processing, its listing or a supplementary notice will explain those differences.

This policy does not cover separate agency services, newsletter subscriptions or other resource sign-ups.

Information you provide through a plugin

Our plugins may ask for information relevant to your request, such as your background, business, audience, goals, topics, examples and preferred publishing platform. This information may contain personal information if you choose to include it.

The plugins covered by this policy do not send your briefs to a separate LeverBrands database or add LeverBrands usage tracking. Your inputs and generated responses are processed within the host service, such as ChatGPT or Codex.

Where supported, interactive controls may send your selected information back into the conversation or use host-managed state to remember selections and saved ideas. This does not publish content to your social accounts.

The host’s terms, privacy information, account settings and workspace arrangements govern its processing of your conversations. Optional host features, such as web search, may involve other services.

Please avoid submitting passwords, payment details, sensitive personal information or confidential client material that is unnecessary for your request.

Support enquiries

If you email us, we receive your email address and any name, message, screenshots or attachments you provide.

We use this information to respond, investigate problems and manage related follow-up or complaints. Our email service is provided through Gmail.

For this processing, our legitimate interests are providing support and resolving enquiries. Where necessary, we may also process information to meet legal obligations.

Website hosting

Our website is hosted using Framer. Hosting and delivery services may process technical information, such as IP addresses, browser information and request logs, to deliver and secure the website.

The absence of plugin tracking does not mean that the host platform, email provider or website infrastructure processes no information.

Service providers and disclosures

Information may be handled by providers supporting the relevant service, including Google for email and Framer for website hosting. OpenAI separately processes information submitted through its services under the arrangements applicable to your account.

We may also disclose information where necessary to comply with legal obligations or address legal claims.

Provider processing may take place outside the United Kingdom. The applicable locations and safeguards depend on the service and account arrangements used. Contact us for information about the arrangements applicable to information held by LeverBrands.

How long information is kept

We retain support correspondence for as long as needed to resolve the enquiry, handle relevant follow-up or complaints, and meet applicable legal obligations. We consider whether an issue remains open, whether further correspondence is reasonably expected, and whether records are needed for a legal claim. Information should be deleted when those purposes no longer apply.

Retention of host-held conversations, interface state and provider operational records is governed by the relevant service arrangements and settings. LeverBrands cannot change those periods through the plugin.

Your choices and rights

You can choose what information to provide. Use your host’s settings to manage conversations and available privacy controls.

Depending on applicable law and the circumstances, you may have rights to access or correct personal information, request deletion or restriction, object to processing, or request portability. These rights are subject to applicable conditions and exceptions.

For requests concerning information held by LeverBrands, email hello@leverbrands.co.uk. We cannot delete host-held conversations on the host’s behalf.

You may also raise a concern with the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to this policy

We will update this page when the practices described here change and revise the “Last updated” date.

For questions, contact hello@leverbrands.co.uk.